FAQ
How long will it take to receive our order?
MeilleurNainDeJardin.com works with manufacturers and craftsmen around the world to find the best products at the prices that suit you.
So, all our orders are shipped to you from all over the world - most often from Asia or Europe. We guarantee real-time tracking to give you extra peace of mind.
We take between 1 to 2 business days to process your order.
On average, products will arrive between 4 and 10 working days after ordering in mainland France.
Outside mainland France, they take 5 to 12 working days.
Do you ship worldwide?
For now, we only ship to mainland France.
If you live in a neighboring country (Switzerland, Luxembourg, Belgium), we can make the package available at a relay point. To do this, please contact us at contact@meilleur-nain-de-jardin.com
Where do we ship your product from?
Our offices are located in Voglans , France . Our warehouses are located depending on the products in France, Spain, Czech Republic and China.
Can we track the progress of our order?
Yes, when your order is shipped, you will receive a tracking number. If this is not the case after 3 days, ask us via email at contact@meilleur-nain-de-jardin.com
Some items are missing from my order, is this normal?
Our products are shipped separately according to your order. If your order contains items from two different warehouses, for example, there will be two deliveries. The rest of the order will arrive shortly.
I received a damaged item. What should I do?
We are sorry to hear this and will make it right. Simply send us a picture of the damaged item in question to the email address: contact@meilleur-nain-de-jardin.com and we will send you a similar replacement item.
Where are you located?
Our offices are located in France in Voglans in the beautiful region of Savoie.
I still haven't received my order. What's taking so long?
We appreciate your patience. Sometimes international shipping may take longer than expected due to customs clearance. You can track your order and see where it is at any time.
If you still feel you need help tracking your package, please contact us by email at the following address: contact@meilleur-nain-de-jardin.com
Do you have a refund policy?
We do our best to resolve any issues our customers may have with their online items.
We will resend you an identical product if the product arrives damaged. If you want a refund, contact us within 30 days of receiving the product .
For more information, please read more about our refund policy.
What is your customer review policy?
Our reviews come from our customers or third-party platforms such as Amazon for the same products.
This allows us to offer you reviews from customers who have purchased the same product on the same references.
When this is the case, we import them impartially by taking a sample (for example the last 25 reviews).
Some reviews written in other languages may be translated into French.