Shipping policy
This English version is provided for convenience only. In the event of any discrepancy, the French version prevails.
We offer free delivery on all orders shipped within mainland France only.
For other available destinations, shipping costs are shown at checkout based on the delivery address. The standard rate currently offered is €4.99.
Depending on the destination country, customs formalities or import taxes may apply. Please contact us with any question about your destination.
The destinations actually available are offered at checkout. Please contact us if your country is not listed.
You can also choose secure delivery with breakage and theft cover. It gives you extra peace of mind:
- Priority handling of your request by our customer service team
- A simplified process: after an investigation with our logistics team, a handwritten signed statement on your honor and an online police report are enough to start the refund process in the event of theft
- In the event of breakage: we send you a replacement product at our expense. Depending on the product, we may provide you with a return label so that you can send it back to us free of charge.
The secure delivery option does not replace our legal obligations in the event of a defect, loss or damage in transit, and it does not speed up the delivery of personalized products.
How can I track my parcel?
When your parcel ships, you will receive a confirmation by email and/or text message to make sure it reaches you.
You will get a link to follow the progress of your delivery.
For standard products, preparation takes 1 to 2 business days. The transit times below apply to standard products after shipment; the total lead time for personalized products is stated separately.
Standard transit time in mainland France: 4-10 business days
Standard transit time outside mainland France: 5-12 business days
Personalized products: 25 to 35 days, production and delivery included. In France, an express delivery option with priority order may be offered at checkout for €35.90, with delivery estimated at 20 days on average. You receive photos during production and have 48 hours to reply to each approval request.
In the event of a delay or a delivery problem, contact us at contact@meilleur-nain-de-jardin.com. We will keep you informed of the situation and look for a solution, without limiting the remedies provided for by applicable regulations.
For a gift with a fixed date, allow the total lead time of 25 to 35 days before ordering a personalized product or, in France, choose the express option at checkout.
Your satisfaction is our number one goal. We therefore do everything we can to deliver to you as quickly as possible after shipment.
During busy periods, shipping your order may take longer.
It can take a little while, but this is what allows us to offer you excellent quality products at the best prices. In fact, you will very often receive your order sooner.
What should I do if I have not received my parcel?
If you are not home at the time of delivery, the carrier should normally leave a delivery notice. This notice states when the carrier will come back, or where the parcel has been left.
Sometimes the carrier does not leave a delivery notice. We recommend that you regularly check the status of your delivery using the tracking number sent to you in the delivery tracking email and text message.
If your parcel is shown as "Delivered" but you have not received it, please check with your building caretaker or your neighbors whether they received it on your behalf.
If your parcel is shown as "Returned to sender", please contact our customer service team at contact@meilleur-nain-de-jardin.com or through our contact form.
Because we have several storage locations and work with several suppliers, you may receive several parcels depending on the items ordered.
Which carrier do you ship with?
Depending on the product and the warehouse it is stored in, we mostly ship with DHL, La Poste, FedEx, Colissimo, UPS or Colis Privé.