Refund Policy

SATISFIED OR REFUNDED

If you ever change your mind or the product does not meet your expectations upon receipt, return it to us and we will refund you (except for personalized products, see the "Personalized items" section).

Our "Satisfied or Refunded" policy lasts 30 days after receipt of the product . If 30 days have passed since receiving your package, we will no longer be able to proceed with a refund or exchange.

To be eligible for a refund. You will need to return your item to us which must be unused and in the same condition that you received it. It must also be in the original packaging.

To make a return, you must provide us with a receipt or proof of purchase.

Return costs are your responsibility and will not be refunded.

There are certain situations where only a partial refund is granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
*Any item that is returned more than 30 days after delivery.

Refunds (if applicable):
Once we receive and inspect your returned item, we will send you an email to notify you that we have received your returned item and notify you of the approval or rejection of your refund.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or method of payment, within 10 days.

Late or missing refunds (if applicable):
If you haven’t received your refund yet, first check your bank account for recent transactions.
Next, contact your bank. There is often some processing time before a refund is posted.
If after completing all these steps, you still have not received your refund, contact: contact@meilleur-nain-de-jardin.com

Sale items (if applicable):
Only regular priced items are eligible for refunds. Items marked "Sale" are not refundable.

Personalized items including personalized garden gnomes:

Any order constitutes acceptance of the prices and description of the products available for sale.

Once your order is paid, it will no longer be possible to modify the photos sent, the front photo will be used by default to mold the face, and we will not be able to add other photos during production.

For certain types of order, the customer has 24 hours to validate the production photos, after this period, the production stage will be automatically validated and changes after this deadline will be refused.

Refunds will only be accepted if and only if the production of the figurine has not yet started. No refunds will be accepted at a later stage.

Baptistor Consulting & Co and its subcontractors are producers of unique works of art and not exact copies of your photo, refund requests for non-resemblance will be automatically refused.

The User has the choice of having the delivery made either to their home or to another address.

Under no circumstances can Baptistor Consulting & Co be held responsible for any data entry error on the part of the client, any inaccuracy in the address provided by the client, or the consequences arising from these errors.

Furthermore, Baptistor Consulting & Co asks its customers to kindly provide all the information necessary for the smooth running of the delivery when ordering. Any reshipment attributable to a customer error will be at the customer's expense.

Once the order has been paid, the model of the body or the chosen decoration can no longer be modified.

Baptistor Consulting & Co cannot be held responsible for the consequences arising from a missed or poorly executed delivery, due to the unavailability or situation of the customer.

Since transport is carried out at the customer's risk, it is therefore up to the customer to check the conformity and condition of the packages upon their arrival in the presence of the carrier. Any reservations must be made in writing upon receipt of the packages on the carrier's receipt and confirmed to the latter by registered letter within 3 days. A copy of these reservations must be sent by email to contact@meilleur-nain-de-jardin.com. For defective items delivered, the User benefits from a guarantee allowing them to return them in accordance with Articles L. 211-4 et seq. of the Consumer Code. To do this, they must send a letter to the address contact@meilleur-nain-de-jardin.com , attaching a photo of the defective product, so that we can quickly process their request.

You can track your package using the tracking number provided by eilleur-nain-de-jardin.com .


Exchanges (if applicable):
We only replace items if they are defective or damaged. If this is the case and you would like to exchange it for the same item, send us an email at contact@meilleur-nain-de-jardin.com and we will send you the procedure to follow.

Gifts :
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.