Shipping and Delivery Policy
Free delivery in mainland France
We offer you free delivery on all orders in mainland France only.
In other countries where we deliver, we apply a flat rate fee of €4.99.
Please note that we cannot be held responsible for any delays or additional charges at customs or VAT depending on your country.
The countries concerned include: Austria, Czech Republic, Switzerland, Belgium, Luxembourg, Canada, etc.
You can also opt for secure delivery with the breakage and theft guarantee. This gives you additional peace of mind:
- Priority processing of your request by our after-sales service
- Simplified process: after an investigation with our logistics center, a simple declaration signed by hand on honor and an online complaint is enough to initiate the reimbursement process in the event of theft
- In case of breakage: we will return a product to you at our expense. Depending on the product, we can provide you with a return label to send it back to us free of charge.
How do I track my package?
When your package is sent, you will receive a confirmation by email and/or text message to ensure that you receive it.
You will have the link that allows you to follow the progress of your delivery.
Shipments are processed Monday through Saturday and take 1-2 business days.
Standard delivery in mainland France: 4-10 working days
Standard delivery outside mainland France: 5-12 working days
Delivery of personalized figurines: delivery times are between 4 and 6 weeks or 3 and 4 weeks for urgent orders. In rare cases, customs categorizes our personalized garden gnome as a utility and not as a work of art. The delays caused by this type of control are not our responsibility.
The deadlines are only given as an indication and are in no way a commitment on the part of the company in terms of deadlines. No refund requests will be accepted for reasons of delays (outside the regulations applicable in France). The manual nature of the creation may cause delays, as well as during busy periods.
Figures with the "priority order" option will be processed with priority, but this option does not guarantee final delivery times, only the move to the front of our order list.
Our number one goal is your satisfaction. We then do everything possible to deliver to you as quickly as possible after dispatch.
During busy periods, it may take longer for your order to be shipped.
A bit long, yes, but it is thanks to this that we can offer you excellent quality products at the best prices. It is also very common for you to receive your order more quickly
What should I do if I haven't received my package?
If you are not there when the delivery is made, the carrier must normally leave a "notice of passage". This notice indicates when the carrier should return, or where the package was left.
Sometimes the carrier does not leave a delivery notice. We advise you to regularly check the status of your delivery via the parcel tracking number sent to you in the delivery tracking email and text message.
If your package is announced as "Delivered" but you have not received it, please check with your caretaker or your neighbors to see if they have received it for you.
If your package is announced as "Returned to sender", please contact our customer service at contact@meilleur-nain-de-jardin.com or via our contact form.
Having different storage locations and working with different suppliers, you may receive different packages depending on the items ordered.
Which carrier do you use to ship the package?
Depending on the product and the warehouse it will be in, we can ship with DHL, La Poste, FedEx, Colissimo, UPS or Colis Privé in the majority.